How to Access the Knowledge Base

To help you navigate your fundraising page, we have created simple how to videos. Learn how to access the Knowledge Base for your questions.

Click on the lower right-hand side to watch the video in full screen.

Steps:

1. First, you must make sure that you are on the Dashboard.
2. To make sure that you're on the Dashboard, click on your profile icon at the top right-hand side of your page.
3. A drop down will appear, click on Dashboard.
4. You will be directed to your Dashboard page. Next, you will find and click on the "Get Support" button under the Your Support Center section.
5. The Your Support Center section is on the right-hand column of your Dashboard. Click on the "Get Support" button.
6. Once on the Knowledge Base page, you can look for any questions or additional information. At the top of the page, you can enter your question in the search bar.
7. If you have any technical issues or if you can't find an answer you're looking for you can chat with us at any time. There will be a chat bot at the bottom right-hand corner of any page that you can access.
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